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At Sur-Ron Motos, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your purchase or you encounter issues with the product received, we are here to help.
Refund Policy
If you are not satisfied with your purchase, you may be eligible for a refund. To qualify for a refund, the following conditions must be met:
– The item must be in its original packaging and unused.
– The return request must be made within [30 days] days from the date of delivery.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Return Policy
In the event that you need to return your purchase, kindly adhere to the following guidelines:
– Please contact us to initiate the return process and obtain a return authorization.
– Ensure that the item is securely packaged for return shipping to prevent damage during transit.
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
If you wish to exchange your purchase for a different item or model, please reach out to us to facilitate this process. Similar to returns, the item must be unused and in its original packaging.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to report the issue. We will work with you to replace the damaged or defective item at no additional cost to you.
Contact Us
If you have any questions about our refund and return policy, please feel free to contact us at [sales@surronmotos.com].
*Last updated: [10/10/2023]*
This refund and return policy aims to provide clear and concise guidelines for customers seeking a refund, return, or exchange, promoting transparency and confidence in purchasing from Sur-Ron Motos.
